Pre Order Policy
Last updated: 18 October 2026
Pre-orders are for items that are not yet ready to dispatch. Please check the product's edition, full price, estimated arrival and order deadline before ordering.
20% now, remaining 80% after arrival
For products offering our 20% deposit option, checkout collects 20% of the full item price. The remaining 80% is collected manually after stock arrives in Australia and before dispatch. This is one purchase, not a subscription or a repeating charge.
We will email you when your item arrives and explain the remaining amount and payment arrangements before collecting it. The balance may be collected through STOQ using the payment method authorised at checkout, or through a payment link we provide. Do not pay a second time if your balance has already been collected.
Any shipping charge and the amounts due today and later are shown in checkout. On deposit-only orders, shipping may be included with the later balance. A deposit is not the item's full price. Products explicitly sold as a separate reservation deposit may have different terms shown on their product page.
Payment methods
Our 20% deposit checkout uses a supported credit or debit card. Afterpay is not available for this deposit payment option. Afterpay may be available for eligible full-payment orders, subject to the options shown at checkout and Afterpay approval.
Allocation and dispatch
Pre-order availability is subject to supplier allocation. We will contact you if an allocation changes. Once stock has arrived and the balance is paid, allow 2 business days for packing and dispatch, followed by the carrier's transit time.
Arrival estimates and delays
The product page shows the current estimated Australian arrival window when known. Dates are estimates, not guaranteed delivery dates. A Japanese release date is not the same as an Australian dispatch date.
If the estimate changes, we will notify affected customers by email, explain the delay and give a revised estimate when available. We will also explain the available cancellation and refund options. If no reliable revised estimate is available, we will say so. Contact us if the revised timing does not work for you. Your rights to a remedy under Australian Consumer Law remain unaffected.
Cancellation before dispatch
Email info@sootanghobby.com.au with your order number to request cancellation.
- Before the supplier order or allocation is locked: we will refund the deposit for the cancelled item in full.
- After the supplier order or allocation is locked: for a change-of-mind cancellation, we may deduct only actual, unrecoverable costs directly attributable to your order. We will explain those costs. Any deduction is capped at the deposit paid for that item (20% of its full price); it is not an automatic forfeiture of the deposit. We will refund the remainder of the amount paid for the cancelled item.
- If we cannot supply your item: we will refund all payments for that item, including any deposit and balance, and any associated shipping charge that is no longer applicable.
We will tell you whether the supplier order or allocation has been locked when handling your request. Nothing in this policy excludes, restricts or replaces your rights under the Australian Consumer Law. Where you are entitled to a statutory remedy, the change-of-mind deductions above do not override it.
Shipping and collection
Australian standard shipping is AUD $9.95 for orders below $99 and free for orders of $99 or more after discounts. Express shipping is AUD $15 where offered at checkout. The threshold is based on the full value of the goods, not just the deposit. See our shipping policy for details.
New-order store pickup is temporarily unavailable. If your existing order was arranged for collection, contact us to confirm arrangements before travelling. Do not visit the former store address.
Contact
Email: info@sootanghobby.com.au
Phone: 0468 838 441